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Google Pay

Google Pay
Formerly Google Wallet

Overview

What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Recent Reviews

No buyer protection

1 out of 10
September 30, 2021
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Pay?

Google Pay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(80)

Attribute Ratings

Reviews

(1-12 of 12)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I utilized the Google Pay app to make contactless payments within physical shops and businesses for a while. The registration and the credit cards addition processes were very simple, and I could also utilize the app for my bus and train tickets. But from my experience both in Italy and France, only two or three shops accepted payment via Google Pay.
  • It provides a contactless method of payment
  • It is an app compatible with both new and old smartphone devices
  • It allows you to add credit cards and tickets easily
  • To me, it is a good app; my only complaint is that its usage is not very widespread
In my opinion, Google Pay is best suited for purchases within physical businesses and shops, especially when you are in urgent need of office equipment and supplies for your job. More specifically, ink cartridges and flash drives. I see no scenario where the usage of the Google Pay app is not appropriate.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Google Pay within our organization at our point of sale systems. We use the software for 2 POS systems in a retail environment. Having the Google Pay payment option provides a faster and more secure handsfree payment alternative for our customers to use rather than a traditional credit or debit card transaction.
  • Availability
  • Time of transaction
  • Secure
  • User interface
  • Simplicity
  • Remove shopping feature
Google Pay is well suited for a physical retail environment, online shopping websites, and locations with security issues such as gas pumps and convenience stores where card skimmers are most common. Google Pay is less appropriate as a online shopping tool which seems to be the way Google is developing the app. Keep the features simple instead of trying to integrate a whole suite of products such Google shopping.
September 30, 2021

No buyer protection

Score 1 out of 10
Vetted Review
Verified User
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and offers no payment protection at all. It is a little better than handing over cash for a purchase. If you run into problems you are immediately fobbed off to your bank or credit card provider. This is not made clear enough. I think the limitations of Google Pay need to be made clearer so people can make informed decisions about the risks of using GooglePay.
  • Convenient
  • Browsing integration
  • Payment Protection
  • Fraud checks
  • Reporting
  • Upfront risks and service limitations
Fine for face-to-face transactions and purchases not likely to be returned or queried such as groceries, petrol, etc. Definitely not for larger purchases or ones requiring buyer protection.
June 21, 2021

Google Pays Off

Courtney Birnbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Pay shines in how simple it is to use to complete purchases. Because it saves a customer's information for ready access when they're checking out, customers should be more likely to stick around to complete their purchases. Using Google Pay with our publications store allows customers to check out more smoothly and, I believe, to have fewer abandoned carts.
  • Saves purchasing information at the tip of your customer's fingers.
  • Makes check out on a variety of web stores more streamlined.
  • Remembers information across multiple devices.
  • Updating credit card information is not as seamless.
  • Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
  • Sometimes requires multiple security checks to fill out the full payment information on a website.
I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Keeping track of contracts and budgets is not easy for anyone, especially for any nonprofit organization. Google Pay (formerly known as Google Wallet) really helps to streamline online payments for your financial operations department. It's easy enough to use the platform that team members can be cross-trained on the system fairly quickly.
  • Makes easy and quick online payments to third-party vendors
  • Keeps a detailed track record of invoices to the customer/client
  • Archives each transaction so you're never looking for lost receipts
  • The mobile app could be more user friendly
  • Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
  • Better notifications and explanation of terms of service
  • Better cybersecurity for online payments and transactions
If you have a list of vendors or businesses that you interact with more frequently than others, then Google Pay (formerly known as Google Wallet) is right for your organization. Ops teams or delegates can pay, initiate, and archive invoices in a streamlined, friendly manner. Gone are the days where you have to scroll through a long list of transactions or virtual credit cards to find that one receipt that you're looking for!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is used personally by me as well as other members of my organization to maintain all the credits and debits. The user interface is quite intuitive. In India, this application works with UPI as well. You can add multiple bank accounts to make payments. You can also check your bank balance regularly. We also use it in our management to send small to middle-range payments to employees.
  • Faster response during transactions.
  • The NFC feature for Android devices.
  • Available for both platforms i.e. iOS and Android.
  • Transaction failure
  • Needs internet access to work
  • Authentications are not secure
  • No emails for transactions. Just notifications.
This well suited for almost all the payments that you make. Users can save time and instead of using internet banking of their respective banks, users can just use google pay to transfer and accept money. You can just scan the QR code to make payments. There is everything like mobile recharge, credit card bill payments, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Google Pay for both personal and business reasons. It is very easy to use and the mobile app is not overcomplicated. When working at an early-stage startup, apps like Google Pay are very useful to complete transactions painlessly. We used it for our entire team for a period of time and it worked very well for all transactions.
  • Very intuitive user interface.
  • Works great on both mobile and desktop.
  • Has great incentives to use Google Pay like rewards and cash back.
  • Seamless integrates with Google account through email address.
  • It isn't always accepted but is most often.
It is one of the easiest apps to send or receive money with. Whether it is for business or personal reasons, it is a great way to facilitate any transaction. It is also a great way to collate all of the items in your digital wallet, including most bank accounts or credit cards.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My organization’s employees use Google Pay to make intra-employee payments for reimbursement under certain circumstances (ie, group lunches, coffees, happy hours, etc). This is done for ease of ordering where one employee can put down a credit card and others can reimburse the pay or simply via Google Pay. Also, there are occasions when one employee foots the bill for something special like a baby shower cake/presents, and others again reimburse via Google Pay. This is again done for purposes of streamlining payments—one employee can front the costs, and will be electronically reimbursed by others.
  • Ease of reimbursing/making payments between employees
  • Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
  • Ensuring people can be paid from anywhere when they are not all in the office
  • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
  • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
  • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances.
Jon Walka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Today I used Google Pay for quick and easy payments. I have a card on file and I do not have to worry about carrying any additional credit cards around or a wallet sometimes. It also makes expenses very easy as it keeps a full list of all purchases. That can easily be pushed over to the expense app.
  • Careless payments
  • Quick transactions
  • Digital wallet
  • Integration with expense apps
  • Shared cards via company
  • Email notifications of payments
It is a great way to put a company credit card into employees hands without needing the physical card present. It's sometimes a burden to wait for the company card for payments. The scenario where it can be not as a great is when digital payments or Google Pay may not be accepted and you have to go back to using your regular card.
Score 8 out of 10
Vetted Review
Verified User
Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!
  • They provide good rewards like cash back offers and gift vouchers.
  • Easy to pay by scanning the QR code.
  • Help us to find best recharges for our mobile.
  • Easy to pay electricity bill.
  • Will notify us if our validity expires on recharges.
  • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
  • We can check balance by enter the UPI Pin.
  • Debiting the money on payment and failing to credit to the reciever.
  • Held our money for 5 - 7 business days. If payment failed and debited from our account.
  • Should notify and block the user to make payment, if bank server is busy before the payment.
  • Provide double tick like Whatsapp if the receiver [can] see our message in chat.
  • It is very useful for the small business purpose who don't have a POS machine to swipe the card.
  • Best for doing mobile recharges, and paying Electricity bills.
  • Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
  • Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is being used only by me. It is not set up to be used by the whole organization or any department within. I use it personally outside the company. It is a very secure payment method. We need not provide the credit card information to the seller, rather save the information in the Google pay set up. The seller will not be able to see our card information.
  • Contactless payment.
  • Seller or receiver cannot see credit card information.
  • Might need fingerprint identification.
  • If the device is lost then information could be easily hacked.
It is a very secure mode of payment method. We need not provide the credit card information to the seller or receiver, rather save the information in the google pay set up. The seller will not be able to see our card information. It is a contactless payment method. Can set up access authentication that no one could use the Google wallet.
July 18, 2017

Better than PayPal?

Heidi M. Garrido | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My business uses Google Wallet sometimes, to collect payments from clients. It is used all across the organization. It addresses the issue of how to get a payment - and fast - and it also provides an alternative to other formats, like PayPal or running credit cards with a machine.
  • Provides method to receive fast payment.
  • Provides method to send fast payment.
  • Provides secure payment method.
  • Cutting down on time it takes to transfer funds to bank.
  • Providing a debit card to use funds right from the account.
  • More seamless paying via personal websites.
Google Wallet is well suited when I send an invoice and can get paid instantly via this service. And it is well suited when I don't need that money instantly, due to the time it takes to transfer to bank account for use. It is less appropriate when I need to be able to use it instantly.
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